Frequently Asked Questions
Where does Yonder ship to?
We currently ship to Australia but we're looking forward to shipping internationally soon!
Feel free to email us at firstname.lastname@example.org with where you are and we will let you know when we're around!
How much is shipping?
For orders over $60 shipping is free. Otherwise shipping is $10.
If you need your parcel sent express, just select it in the shipping section of the checkout for $15.
Do you ship to PO boxes?
Yes, PO boxes are more than ok!
When will I receive my order?
Naturally, it will depend a little on where you live. Standard post typically takes 3-7 business days, a little longer if you're in a rural or regional postcode.
How do I change my shipping address?
Contact us as soon as possible at email@example.com and we'll take a look for you.
My tracking isn't working.
Contact us at firstname.lastname@example.org and we'll follow it up and let you know.
What if I want to return an item?
If you want to return your item/s for any reason within 14 days of receiving the order, just check in with us at email@example.com.
What is your return policy?
If your item/s are damaged, faulty, or if your dog is feeling like the colour doesn't bring out it's eyes, we are more than happy to sort out an exchange or refund within 14 days of receiving your order. Simple as that.
Just contact us at firstname.lastname@example.org and we'll sort it out.
How long does it take to process a return?
We typically process returns in 2-3 business days after receipt.
When am I charged for my order?
Your card or PayPal account is charged at the time of ordering. Depending on your bank, it can take a couple of business days to show in your live transaction list.
What payment options do you have?
We offer payments from Visa, Mastercard, Amex, PayPal, Afterpay and Klarna.
Why does my card keep declining?
If you've triple checked all the numbers are correct, we recommend you check in with your bank to find out what is going on.
Can I update my order?
Yes, just contact us ASAP at email@example.com. Be fast though, we typically post your order pretty quickly.
How do I check my order status?
You can either keep your eyes on the tracking link provided in the shipment email or get in touch with us at firstname.lastname@example.org for an update!
How do I clean my Yonder gear?
Wipe down with warm, mildly soapy water or a water wipe.